Nothing is more frustrating, especially for employees who are in the Millennial Generation, than to feel like you are spinning your wheels. But how can you create opportunities for younger employees while at the same time flattening out your organization?
There is inherent risk in deciding to be a change agent. Just like the old saying that history is written by the victors, this narrative about being a change agent is written by people who have, for the most part, succeeded in their changes.
Typical business practice has tried to achieve accountability using three methods...three methods that are doomed to failure because they are really doing the exact opposite of what you are trying to accomplish.
This search for the why of the situation is a search for transparency, a call for an investigation and clarity about the care that was received. This request is incompatible with the closed, controlled culture within many health care organizations.