Category: Analysis

Experienced Users Need Not Apply

Working with existing customers gets you good process-oriented suggestions. But your best source for usability questions is your brand new users who are the least familiar with the system.

The Value of Operational Education

I firmly believe that this Operational Education model has the potential to disrupt (in a good way) the way we normally operate and produce more value.

Usability Questions? Go Guerilla Style!

In less than an hour, you have actionable evaluations of usability that research indicates can identify 85% of usability problems. It doesn't get much easier than that!

Leaning In: The Praise

Besides shedding light on issues that have been illuminated by others in the past (and will surely continue to be highlighted in the future until they are ultimately resolved), there are several very specific things in this book that had me cheering in my seat.

Leaning In: The Critiques

Lean In was definitely well worth the read, but there are some legitimate critiques I have on the book that has become the working woman's guidebook in the last few years.

Why Consumerism Can’t Fix Healthcare

In a nutshell, the reason that a market-based approach cannot resolve healthcare's issues is that healthcare does not function like a normal market, and moreover it cannot function like one.

What E-Learning (Especially MOOCs) Get Wrong

On a recent webinar on 2016 trends in e-learning, the presenter declared 2016 to be the year when MOOCs (Massive Open Online Courses) are finally going to start succeeding in disrupting the world of Education.