Not everything that is important can be quantified and measured. But not everything can be identified based on the human instinct side either. A balance must be struck for the clearest vision and best guidance.
One of my favorite aspects of my job is discovering new workflows and new ways of using software in order to accomplish the same task. Systems should be designed to be flexible (to a point) to accommodate some of these different desire paths; it boosts customer satisfaction and loyalty.
Flexibility allows users to use the system in the way that makes the most sense for them, allowing them to quickly finish their tasks and move on to the next thing on their plate. This makes happy users, and happy users are some of the best advocates you can have.
Usability Heuristics are principles that software designers should keep in mind when designing or re-vamping software, websites or applications. Over the next few weeks, we will take a deep dive into each of them.
Implementing something like Continuous Improvement in the US Healthcare sector not only makes sense, it's the perfect realm for healthcare IT to really shine. What remains to be seen is which of the plethora of Healthcare IT vendors, if any, will identify and take advantage of this opportunity for future gains.