Category: Analysis

The Audacity of Asking Questions

Only in organizations where collaboration and questions are encouraged can progress be made.

How a BA Makes a Great BA

The modern business analyst must be a master of people, processes and technology. Someone with a BA degree and/or a background in liberal arts is particularly well suited to this kind of challenge.

Manufacturing is Gone. Programming is Next.

The often-touted solution to manufacturing job loss is more education. But changing every assembler into a programmer is merely delaying the inevitable.

Discrimination in the Medical Workplace

Patients expecting medical care bring their prejudice and ignorance into the hospital with them. But it's not just doctors who experience this kind of discrimination.

Innovation for Naught?

True innovation, true disruption, needs to happen not with products or apps, but within the businesses themselves. Within how they operate. Within their culture

IT’s Role in Continuous Improvement for Healthcare

Implementing something like Continuous Improvement in the US Healthcare sector not only makes sense, it's the perfect realm for healthcare IT to really shine. What remains to be seen is which of the plethora of Healthcare IT vendors, if any, will identify and take advantage of this opportunity for future gains.

Software Saturation…Are We There?

Have we reached the saturation point of software? That point where it seems like everything is software, and software is everything?

Experienced Users Need Not Apply

Working with existing customers gets you good process-oriented suggestions. But your best source for usability questions is your brand new users who are the least familiar with the system.

The Value of Operational Education

I firmly believe that this Operational Education model has the potential to disrupt (in a good way) the way we normally operate and produce more value.

Usability Questions? Go Guerilla Style!

In less than an hour, you have actionable evaluations of usability that research indicates can identify 85% of usability problems. It doesn't get much easier than that!