L&D and the Future of Work

This is the Conclusion of my interview with Alex Khurgin, Director of Learning at Grovo. The interview was edited for clarity. To see Part One of the interview, check out Monday’s post The Right Information at the Right Time. For Part Two, check out Wednesday’s post At the Point of Need.

This is the Conclusion of my interview with Alex Khurgin, Director of Learning at Grovo.  The interview was edited for clarity.  To see Part One of the interview, check out Monday’s post The Right Information at the Right Time.  For Part Two, check out Wednesday’s post At the Point of Need.

Maggie:  Do you think that microlearning is particularly well suited for today’s VUCA (Volatile, Uncertain, Complex and Ambiguous) working world?  Is there a better option out there?
Alex:  I think about this in terms of alignment, all of this VUCA makes businesses need to re-align constantly.  Given that things are always shifting, and you need learning to help get people to those priorities the business sets, the only way to help and have enough time to consume them before things change is to go with microlearning.  If you spend time on long form, it’s obsolete by the time it’s out and if people don’t have time to watch it then there is no value.  

Maggie:  Where do you see the future heading for business and L&D?
Alex:  I see three possibilities: 

  1. Businesses choose automation over people every time (it’s all about efficiency and you don’t have to to pay people).  In that case we’ll have companies with a suite of robots working for them and everyone stays home.  No one works and robots do everything.
  2. Businesses choose automation and as automation starts taking over job functions, you just re-train people to do different jobs.  Eventually there are fewer jobs, there is more competition, and then you have a workforce made up of consultants.  But once all of your competitors start doing the same thing, it’s bad in the long run because you are just racing for efficiencies in the same product.
  3. Businesses will choose automation, but invest in people development and help people get the kinds of skills that would be useful working with automated systems.  Now all of the sudden folks who know more, they don’t have to do the rote functions anymore.  Now you can innovate, which is a competitive advantage for the business.  Computers are knowledge workers, but people are wisdom workers.

We’re committed to helping businesses who want to go with the third option.  

It was a wonderful opportunity to talk to Alex Khurgin from Grovo about microlearning.  I agree with him that microlearning is not just a fad; it’s the trend of learning in the future.  We don’t need to be stuck in the old, proscribed learning methods…the same ones that created the problems L&D currently faces.  To learn more about Alex, check out his profile at Grovo or some of his posts on the Association for Talent Development website.  I hope this won’t be the last of the conversations we have about microlearning…or about how Liberal Arts educations are such a valuable asset in the modern world.    

I also want to thank Megan Corbet, Communications Specialist at Grovo for reaching out to me and arranging the phone interview with Alex to discuss microlearning.  If I ever find myself in New York, I’m going to take you up on that offer of a cup of coffee Megan!

Grovo is a Learning and Development company that provides learning content and services, supported by a state-of-the-art learning platform.  Its customers range from start-ups to established businesses in many industries, including Survey Monkey and Sotheby’s International Realty.  It was recently named one of the best 100 employers in New York City by Crain’s New York Businesses and one of the best entrepreneurial companies in America by Entrepreneur Magazine.  Check out their website to learn more.            

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